At Marsh Fragrances, we take great pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we are here to help you navigate the return and refund process.
1. Eligibility for Returns
To be eligible for a return:
Timeframe: You must initiate your return request within 14 days of receiving your order.
Condition: Due to the personal nature of cosmetics and perfumery, items must be unopened, unused, in their original packaging, and with all protective seals intact.
Proof of Purchase: A valid order number or receipt is required to process any return.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned or refunded:
Opened, tested, or gently used perfume bottles.
Gift cards, promotional samples, or clearance items marked as final sale.
3. Damaged or Faulty Items
If your order arrives damaged, leaking, or defective:
Contact us immediately within 48 hours of delivery at info@marshfragrances.com.
Please include your order number along with clear photos/videos of the damaged product and outer packaging.
We will gladly send a replacement bottle or issue a full refund for defective items at no extra cost to you.
4. How to Initiate a Return
To start a return, follow these simple steps:
Email our support team at info@marshfragrances.com with your order number and reason for return.
Once approved, our team will provide you with the return shipping address and instructions.
Please do not send items back without first requesting a return authorization.
5. Return Shipping Costs
Customer Responsibility: Customers are responsible for paying their own return shipping fees, unless the return is due to a damaged or incorrect item sent by us.
Tracking: We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items lost in transit.
6. Refund Process
Inspection: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
Method: Approved refunds will be processed automatically to your original method of payment.
Processing Time: Refunds typically take 5 to 10 business days to reflect on your account, depending on your bank or credit card provider.
7. Order Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. If you wish to exchange an unopened fragrance for a different scent, please follow the standard return process and place a new order online.
8. Order Cancellations
Orders can be canceled within 2 hours of placement. Once an order enters processing or dispatch, it cannot be canceled, and you must follow the standard return process upon delivery.
9. Contact Us
If you have any questions regarding our Return & Refund Policy, please reach out to our team:
Email: info@marshfragrances.com
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