At Marsh Fragrances, we strive to deliver your signature scents swiftly, safely, and seamlessly. This Shipping Policy details our order processing times, delivery options, and shipping terms to ensure a smooth shopping experience.
1. Order Processing Times
Every order is carefully inspected and packaged to maintain product integrity:
Standard Processing: Orders are processed within 1 to 2 business days (excluding weekends and holidays).
Order Cut-Off: Orders placed after 2:00 PM EST will begin processing on the following business day.
Peak Seasons: During promotional sales, holidays, or new launches, handling times may extend to 3 business days.
2. Shipping Rates and Delivery Methods
We offer flexible shipping choices to meet your preferences at checkout:
Standard Shipping: Estimated delivery within 3 to 5 business days.
Express Shipping: Estimated delivery within 1 to 2 business days.
Rate Calculation: Exact shipping charges are calculated based on your weight and destination during checkout.
3. Complimentary Shipping Offers
We are pleased to offer free standard delivery on qualifying orders:
Minimum Spend Threshold: Orders exceeding a specified threshold qualify automatically for free standard shipping.
Promotions: Free shipping promotions apply automatically at checkout when the minimum spend requirement is met before taxes.
4. Order Tracking and Dispatch Notifications
Stay updated on your shipment every step of the way:
Confirmation Email: As soon as your package is dispatched, you will receive a confirmation email containing a unique tracking number.
Live Updates: Use your tracking code on our carrier’s portal to view real-time shipping status and estimated arrival dates.
5. Domestic Shipping Coverage
We deliver to residential, commercial, and select postal address destinations:
Coverage Area: We ship to all major regions and addresses across our standard delivery network.
P.O. Boxes & APO/FPO: Please ensure a full street address is provided for express shipments to avoid carrier delays.
6. International Shipping Terms
We bring Marsh Fragrances to perfume enthusiasts around the globe:
International Delivery: Global shipping times typically range between 7 to 14 business days, depending on destination customs processing.
Carrier Services: International packages are dispatched via reliable international courier partners with end-to-end tracking capabilities.
7. Customs, Duties, and Import Taxes
Cross-border shipments may incur additional regulatory fees:
Responsibility: The recipient is responsible for all customs duties, taxes, and import tariffs levied by the destination country.
Customs Delays: Marsh Fragrances is not liable for unexpected delivery holds or delays caused by destination customs inspections.
8. Package Protection and Fragile Item Handling
Due to the delicate nature of fine perfumery, we take extra measures to protect your items:
Secure Packaging: Every bottle is packaged with protective casing and shock-absorbent materials to prevent breakage during transit.
Damage in Transit: If your package arrives damaged or broken, please notify our team within 48 hours with order details and photographs.
9. Address Accuracy and Undeliverable Packages
Please ensure your delivery details are accurate prior to completing your purchase:
Accuracy: Customers are responsible for providing correct and complete shipping addresses at checkout.
Failed Deliveries: Packages returned to us due to incorrect addresses or repeated missed deliveries will require a re-shipping fee to be resent.
10. Shipping Inquiries and Support
If you have questions regarding your order status, transit delays, or shipping updates, our support team is ready to assist:
Email: info@marshfragrances.com
Response Time: Our customer service team responds to all shipping inquiries within 24 hours.
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